What is The Client Portal?

The Quikaid Client Portal was designed by Quikaid for our Quikaid clients! Every feature and functionality of the portal was designed with you in mind. The portal allows you to conveniently check on the status of your claim at any time! It also gives you the ability to update your doctor's appointments with the click of a button and so much more. 

All you need is your social security number AND a 4-digit PIN number of your choice! 

We strongly recommend that all new clients watch our ‘A-Z Overview’ of the Quikaid Client Portal to get a thorough understanding of how it can better help you manage and update your disability claim.

Quikaid Client Portal, A-Z Overview

If you are looking for help with a specific topic such as updating your phone number, updating your email address, downloading a document, or similar, you can find a breakdown of each topic in the sections below. 

How To Register for The Client Portal

Need to register for the Quikaid Client Portal? To register for the first time, click on the green "Click Here to Register Now" button from the main login page (https://my.quikaid.com/Login). 

Here, you will need to type in your full social security, date of birth, and decide on a 4-digit PIN of your choice. If the claim is for your spouse or child, you will need to enter their information instead.

Please note, that the 4-digit PIN number cannot be:

• The applicant's birth year
• The applicant's last four digits of their social security number
• Four consecutive numbers in ascending order (Ex: 1234) 
• Four consecutive numbers in descending order (Ex: 4321)
• Four repeating numbers (Ex: 1111) 

After entering the required information, check the "I'm not a robot" box and then hit "Submit". You are now registered for the Quikaid Client Portal! To access the claim, click on the "Back to log in screen" button and enter the required information.

Quikaid Client Portal, How To Register

How To Reset Your PIN

If you need to reset your existing 4-digit PIN because you forgot it, click on the green "Click Here to Register Now" button from the main login page (https://my.quikaid.com/Login). 

Here, you will need to type in your full social security, date of birth, and decide on a 4-digit PIN of your choice. If the claim is for your spouse or child, you will need to enter their information instead.

Please note, that the 4-digit PIN number cannot be:

• The applicant's birth year
• The applicant's last four digits of their social security number
• Four consecutive numbers in ascending order (Ex: 1234) 
• Four consecutive numbers in descending order (Ex: 4321)
• Four repeating numbers (Ex: 1111) 

After entering the required information, check the "I'm not a robot" box and then hit "Submit". Congratulations, you have now reset your 4-digit PIN number! To access the claim, click on the "Back to log in screen" button and enter the required information.

Quikaid Client Portal, Resetting Your PIN Number

Verification Pages

Periodically, the portal will ask you to verify your contact information. It is extremely important that Quikaid be able to contact you at any point throughout the process. Be sure to confirm or update your information on each page.

Please note that this specific page in the Quikaid Client Portal may only be accessible if you are already logged in.

First, you will be asked to confirm or update your mailing address. This is the current mailing address we have on file which means all your mail will be sent here. If your mailing address has changed, click on the yellow “Update” button, and proceed to changing your address.  If the mailing address we have on file for you is correct, click on the blue “Verify Phone Information" button so that you can now verify and/or update your phone numbers.

Second, you will be asked to confirm or update your phone numbers. If anyone from Quikaid must contact you regarding your claim, these are the numbers that will be called. Be sure to have the best number(s) where you can be reached directly listed here. From this page, you can add a new number, remove old numbers, authorize text consent to allow Quikaid to text you, and choose which number should be your primary, should you have more than one number on file. After you update this information or confirm that what we currently have on file is still correct, click on the blue “Continue to Email Address Verification" button so that you can now verify and/or update your email. 

Third, you will be asked to confirm or update your email address. Email is a great alternative way to stay in touch. Be sure to have the best email address that you have access to listed here. From this page, you can add a new email, remove old emails that you no longer have access to, and choose which email should be your primary, should you have more than one email address on file. After you update this information or confirm that what we currently have on file is still correct, click on the blue “Continue to Emergency Contact Verification" button so that you can now verify and/or update your Emergency Contacts. 

Lastly, you will be asked to confirm or update your emergency contacts. Emergency contacts are important to a claim in case Quikaid is unable to reach you directly at your own phone number because your phone goes out of service, or it gets misplaced. Be sure to have the best Emergency Contact listed here. From this page, you can add a new emergency contact. Should the information that we have on file be out of date or incorrect, simply click on the green “Add new emergency contact” button and enter in your contact’s information.

After you update this information or confirm that what we currently have on file is still correct, click on the blue “Done! Return to your Portal Main Page" button.

Quikaid Client Portal, Verification Pages

Updating Your Medical Treatment

To keep Quikaid up to date with your medical appointments, you will need to navigate to the "Medical Treatment" page (https://my.quikaid.com/Treatment).

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

The "Medical Treatment" Page of the Quikaid Client Portal allows our clients to easily update Quikaid with their newest appointments related to their disabling condition(s). The list displayed on this page is used by Quikaid to request all your medical records. Please note that you should not include treatment information that is more than 3 years old when updating your appointments. The Social Security Administration wants to know how your conditions are affecting your ability to work at the present time. Should you be seeking current medical treatment for all your disabling conditions (no matter when you were initially diagnosed), your current records will speak on the severity of your conditions.  

To add a new appointment to a doctor's office or hospital that is already on this list, simply click on the "I have new treatment at this facility" button next to the corresponding facility. Make sure you scroll all the way down to review all the facilities that are listed.

You will then be directed to a new screen where you will be walked through the information needed from you. You will start with the “When was your visit” field. You only need to include the date of your most recent appointment (month and year is acceptable). Any appointment prior to this most recent date will be included when your records are requested. You can also include the frequency of your appointments here in such cases where you have weekly or monthly appointments. As an example, if the appointments are frequent, add the date as a range 12/2022 through 01/2023. There is no need to add every single appointment date.  

Next, move on to the “What was the reason for the appointment” field and include a brief description of what your visit was for such as “Mental health”, “Primary Care Doctor”, “Medication refill”, “Back surgery”, etc. 

Lastly, you can include the doctor’s name, (if known), in the “Who was the doctor” field. 

After you have added all the information required, click on the green "Next" button. You will now be re-directed to the Medical Treatment page once again. You will be able to see the entry you just made. If you made an error and happened to enter the appointment on the wrong medical facility, simply click on the yellow "Remove" button, and your entry will be deleted. Make sure to go back and re-enter the information correctly.

If you need to add a new doctor's office or hospital that is not on this list, click on the blue "I have received treatment from a facility not on this list" button. You will then be directed to a new screen where you will be walked through the information needed from you. Make sure you include all the information required as this will ensure that your medical records are requested from the correct location. 

You will start with the medical facility name, their physical address, suite or floor number (if one exists), and zip code. Our system will auto-populate the city and state for you. After you enter this information, click on the green "Next" button.

As we saw earlier, you will then be asked to enter the date, reason for your visit, and the doctor’s name, if known. Once you have added all the information required, click on the green "Next" button. You will now be re-directed to the "Medical Treatment" page once again and you will be able to see the entry you just made. If you made an error and entered the appointment incorrectly, simply click on the yellow "Remove" button, and your entry will be deleted. Make sure to go back and re-enter the information correctly.

Quikaid Client Portal, Updating Medical Treatment

Updating Your Phone Number

To update your phone number, you will need to navigate to the "Phone Numbers" page (https://my.quikaid.com/Phones).

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

Here you can update the phone numbers where Quikaid will call you. The numbers you add here should be numbers where we can reach you directly. Do not add your emergency contact numbers here. You can add a new number, delete old numbers, and update your texting consent. Texting is a great alternative way to stay in touch. If you can receive text messages on your phone, we encourage you to sign up. 

To add a new phone number, click on the green “Add New” button. Enter your new phone number. You will need to have that phone, a pen, and a piece of paper ready. Once you click on the “Next” button, you will receive a call from our automated system with a 4-digit confirmation code. You will need to enter this code before the phone number is added to your account.

You can also consent to texting from this page, or you can do it from the main ‘Phone Numbers’ page. After you enter the code, click on the green “Confirm” button. You will now be redirected to the "Phone Numbers" page. If you have more than one phone number listed on your account, you will have the option to select which number should be primary by clicking on the “Make Primary” button next to that number and it will be updated.

Quikaid Client Portal, Updating Phone Numbers

Updating Your Email Address

To update your email address, you will need to navigate to the "Email Addresses" page (https://my.quikaid.com/Emails).

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

Like the "Phone Numbers" page, you can easily update the email addresses on your claim. You can add or delete any email addresses you no longer have access to. Like texting, email is a great alternative way to stay in touch. If you have access to an email account, we encourage you to add it. 

To add a new email address to your account, click on the blue “Add New” button. Enter your new email. If you are adding a new email address, you will need to have immediate access to it as you will be required to enter a code before the email address is added to your account. After you enter the code, click on the green “Confirm” button.

You will now be redirected to the "Email Addresses" page. If you have more than one email listed on your account, you will have the option to select which email should be primary by clicking on the “Make Primary” button next to that email and it will be updated.

Quikaid Client Portal, Updating Email Addresses

Updating Your Mailing Address

To update your mailing address, you will need to navigate to the "Mailing Addresses" page (https://my.quikaid.com/Mailing).

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

The mailing address you provide here will be where Quikaid and the Social Security Administration will send any mail regarding your Social Security Disability claim. This may not necessarily be your residential address, but this should be the best address where you can receive mail. 

To update your current address, click on the yellow “Update” button. Start with the street address, enter in the Unit/Apt/Lot # if one is applicable, and the zip code. Our system will validate the address you enter with the USPS database, and we will populate the city and state for you. If you are receiving your mail somewhere else other than your own home such as a shelter, friend or relative’s apartment, or rehab center, make sure to include that information in the “Care of” field. Don't forget to add an apartment/unit/lot number if needed otherwise, your mail will not be delivered.

After you enter all the information required, you will be asked to confirm this information. If it is all correct, click on the green “Save” button. Now, you have successfully updated your mailing address.

Your claim with Quikaid has been updated and our office has also sent a change of address to your local Social Security Office, the state disability office, and/or the Office of Hearings Operations on your behalf. Great job!

Quikaid Client Portal, Updating Mailing Addresses

Updating Your Emergency Contacts

To update your emergency contacts, you will need to navigate to the "Emergency Contacts" page (https://my.quikaid.com/Emergency). Much like the "Phone Numbers" page, you can easily update the emergency Contacts on your claim.

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

An Emergency Contact should be a family member, spouse, or friend that you remain in close contact with. If Quikaid is unable to reach you on your personal phone numbers because your phone goes out of service, gets misplaced, etc., we will reach out to your Emergency Contacts. Should the information that we have on file be out of date or incorrect, simply click on the green “Add new emergency contact” button and enter in your contact’s information. 

Lastly, it is your decision as to whether you allow Quikaid permission to speak with your set emergency contacts regarding the details of your claim. If you choose to give us permission, check off the “Authorize consent to discuss claim” box. If you choose not to, leave this box blank.

Quikaid Client Portal, Updating Emergency Contacts

Downloading Documents

To download important documents that you may need that are related to your claim, you will need to navigate to the "Downloads" page (https://my.quikaid.com/Downloads). Here you will find important documents available for download.

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

Documents include but are not limited to a:

• "Evidence of Filing" which is a letter that can be used as proof that you have a disability claim pending
• "Medical Source Statement" (This is a document that should be filled out by a doctor that knows about your disabling conditions the best)
• Disability Questionnaire (These are blank copies of questionnaires mailed throughout the process by the Disability Determination Services)
• A copy of the contract you signed with Quikaid

Again, all these documents are available to you at any time for downloading.

Quikaid Client Portal, Downloading Documents

Additional Help/FAQ

To view frequently asked questions and/or get additional help with your claim, you will need to navigate to the "Get Help & FAQs" page (https://my.quikaid.com/Help). Here you will find answers to the most frequently asked questions and proceed with getting additional help if needed.

Please note that to access this specific page in the Quikaid Client Portal, you must already be logged in.

If you are unable to find the answer to your question or have a document you need to upload and send to Quikaid because we requested it, scroll all the way down and find the blue "Still need help? Click here to contact us." button. 

Keep in mind that unless Quikaid specifically requested that you send us a picture or document, we likely do not need it. If you need to inform our office of any updated medical appointments, please do so by visiting the "Medical Treatment" page on the Quikaid Client Portal. You should not send pictures of any medical records. Your full medical file will be requested based on the information listed on the Medical Treatment page.  

Please note that you will need to have an email address on file before you can send our office a message as all our responses will be delivered via email. You will be required to enter 10 or more words with your question/comment/concern and then attach the document you want to include. Once you have typed your message and included your document, press the ‘Send’ button and your message will be immediately sent to our client service team.

Quikaid Client Portal, Additional Help & FAQ

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